Aug 02 2008
What is, is, until it aint…
Days Inn, Lombard Street, San Francisco: revisited! A REMINDER !
New owners doing their best to run service into the ground
Sometimes when you find a place, a little hole in the wall place, a place you can count on time and time again—it’s the right price, located in the right place even includes free parking and free Internet, you take for granted that it will always be this place. But nothing is forever… and once it stops being that place, it’s hard for it to ever recover. Because once trust is betrayed there is forever doubt…
This is a story of such a place that betrayed our trust. And because they made it so miserable for us, challenging us by saying things like, “tell whoever you want, we never want for business!” we would like to remind people that such betrayers of trust are defiantly out there! They think we the people are powerless against them and their poor service, that we don’t have choices, that our voices won’t be heard nor our warnings heeded! This event happened to us in 2006—I told you don’t cross us! We’ll tell the world about it!
1 of 5 stars
iChef Mindimer
South Bay
Oct 17, 2006
4/4 found this review helpfulThe person I stayed with here has been staying here for a dozen years at least. It’s perfect for coming up from the South Bay and dining around this amazing neighborhood for the weekend.
However, the ownership changed three months ago, and after our first night with the new people, we will never go back. They are rude, combative, and let the cleaning staff steal whatever is left behind. I went back for something and was actually told that there was nothing they could do if the cleaning staff had been by. Of course, my item was missing and the owner just shrugged.
Our toilet didn’t flush, our door didn’t lock, and our things were stolen. All of these things were our fault according to the management. They told us to come get a plunger, just shut the door tightly, and tough luck for leaving anything behind.
When we said we’d be writing a review on my site, he said go ahead. He didn’t care that he’d lose loyal customers because, “We never lack business.”
Tips/Secrets: — Don’t leave anything behind–management does not care that the cleaning staff will steal rather than turn in objects left behind. Terrible service and refusal to correct problems—arguing is futile!
Would I recommend this hotel to my best friend?
no way! Not even to people I don’t like!
So as Howard Beale exhorts to the viewers to get angry with society, I plead with you: Go to the windows and shout, “I’m mad as hell and I’m not going to take it anymore!”
FOUND! The PowerPoint slide show of this event that we showed in board meetings on poor customer service—Customer Service Hell!
I found your site on Google and read a few of your other entires. Nice Stuff. I’m looking forward to reading more from you.
Thank you! We look forward to your readership!