Jan 03 2010
Gordon Biersch… San Jose Airport JetBlue Terminal. FAIL!
—truth in advertising… I DON’T THINK SO! (isn’t there an obligation???)
Where do I start??? Okay, you decide:
It was late 9:30pm, but they don’t close until 10:30pm and they were still collecting money from the food and drink they served.
The bartender was occasionally attentive and sometimes not… When asked, and in not so many words, he told me that the fried calamari usually looks like a greasy, undercooked, small portion of partially coated, and unclean (still had the cartilage inside it—looks like plastic,) mess of scattered squid rings.
No wasabi aioli, not hot, small portion, undercooked, not cleaned—$11.00, "that's the way it usually is," that's nerve!
Oh, and it was served with a plastic cup of cold tomato sauce on a cheap plastic plate with plastic utensils—quality could be much better for something they charge restaurant prices for. No wasabi aioli as mentioned on the menu. The calamari was warm at best. However, even with a MAJOR lack of appeal, it still managed to have good flavor.
Calamari: FAIL!
The Double Bock seasonal brew was very good! The bartender said it was hoppy, but not close to the hoppiness of Hop Goes the Weasel Ale!
Beer: PASS!
The manager sat at the bar eating and drinking, but not engaging the guests or even asking how everything was.
Manager: FAIL!
I kept hoping to end on a positive note and ordered a grilled turkey sandwich with garlic fries. You gotta have garlic fries at Gordon Biersch! Looked like there were two spots of butter or oil that wasn’t grilled or even toasted. Very lacking in the cheese that the description on the menu mentioned “overflowing.” The inside of the sandwich was grilled in a shoemaker grilling technique. the fries were soaked in oil, cold, and didn’t have any parsley that the picture showed and I’ve had in the past. So, as it turns out you don’t always “gotta” have the GB Garlic fries!
Soggy signature fries, hardly any cheese let alone overflowing, grilled more on the inside than on the outside, 2 sips of beer left to finish all that food with? $11.80—and no offer for more beer???
Garlic fries: FAIL!
Grilled Turkey Sandwich: FAIL!
Menu Truth in advertising: FAIL!
Then the bartender never came back to see how it was or get me another drink, and even after I asked for the check he had to be reminded a second time that he had to get me the check because he was talking to his friend at the bar.
Bartender: FAIL!
I’ve been eating at GB since 1994 and this is the worst ever! I would start with a new manager and crew. I’ve even had better fries at Giants stadium at a baseball game. For the prices they charge and the brand name they are selling everything should be soooooo much better! I would highly recommend that you do not give this GB outlet your business!
Awful! Simply awful!
Gordon Biersch… San Jose Airport JetBlue Terminal
FAIL!
Fly by it!
On behalf of Gordon Biersch Brewery Restaurant Group, I want to apologize for the unacceptable dining experience you had at the GB San Jose airport location. I have forwarded a link to your review to our licensee partner and will follow up with them to begin to rectify these several issues. Again, my apology for your experience.
Sincerely,
Rob Stickley
Gordon Biersch Brewery Restaurant Group
Rob, I do appreciate the very quick response. I used to believe in the Gordon Biersch name.
There are many choices in life and when trust is broken it’s hard trust again—especially when we have choices…
The goals of this website is to make a difference by letting all parties be aware—so that the customer doesn’t have to deal with poor food or service and management can do something to make things better! This way we all win!
Dude! A lot of work needs to be done here and there needs to be a reason for people to trust you again. Your words are nice, but follow through is another thing all together. Let me know when you and your restaurant interest have got it together and we MIGHT give you another shot.
When can we all expect the changes, if any, will be made?
Remember this: using your name to sell franchises makes you money, but they can also ruin your name and affect the sales of the restaurants in the chain that do it right…
—iChef