Sep 27 2008
Response from: Ace Wasabi Owner Ken Lowe
Based on Previous review of Ace Wasabi: How Important is the Waiter
Hi iChef,
I wanted to apologize to you. I am truly sorry for the lack of service our waiter provided to you and your guests…
…btw, I appreciate your fairness and I hope to see you again at Ace.Ken Lowe
Owner of Ace Wasabi Rock and Roll Sushi
The power of the Internet… Power for the people! Power to the people! Power of the people!
People are listening, taking notice, taking action! Of course and unfortunately negative press gets more attention than compliments. We start to take compliments for granted, we become complacent, money is good—keeps rolling in, less need to sweat the small stuff!
Add all the small stuff together, you get a big ball of little details, and that’s really what it’s all about! Successful people do sweat the small stuff! Ken Lowe owner of Ace Wasabi and a bunch of other assorted successful eateries has taken the first step in making a difference and cleaning up the big ball!
I couldn’t find contact info on Ken, but Mr. Lowe did find us through our review that’s all over the Internet! He accepted responsibility for the faults of his restaurant, contritely apologized, and assured me of an exact strategy for fixing the problems. Oh, he also thanked me for my review and fairness.
This is the kind action I totally respect! Goes miles with me! And I will scream from the roof tops and let people know about this as well! Thank you Ken!
—iChef
[...] Floss – Food and Lifestyle Online Social Service wrote an interesting post today onHere’s a quick excerptBased on Previous review of Ace Wasabi: How Important is the Waiter Hi iChef, I wanted to apologize to you. I am truly sorry for the lack of service our waiter provided to you and your guests… …btw, I appreciate your fairness and I hope to see you again at Ace. Ken Lowe Owner of Ace Wasabi Rock and Roll Sushi The power of the Internet… Power for the people! Power to the people! Power of the people! People are listening, taking notice, taking action! Of course and unfortunately negative pr [...]
[...] the owner Ken Lowe called me and told me to tell him when I was coming so he could be there, yes he told me to introduce myself [...]